Senior Professional Services Engineer

Company Information

Year Founded
Company Size
Information Technology
Company Location
Jordan - Amman
About Company
Overview Integrated Technology Group is a dynamic, innovative, and technology driven group of companies. Established in 1989, ITG operates through three subsidiaries; ITG Solutions, JAID Productions and ITG Fund. The firm's strength lies in its vision, which hinges on technological innovations and the ability to identify potential business frontiers well ahead of competition. About 7% of ITG's revenue is invested in research and development. We realize the importance of investing in R&D to maintain ITG's technological lead and continuously develop innovative solutions to meet our customers'​ needs. ITG has a strong local and international presence with deployments in the USA, Jordan, the Middle East, North Africa and Europe. The firm focuses on providing timely, professional services and support to its clients, and pays close attention to maintaining the highest level of customer satisfaction attainable.

Job Details

Posted On
Closes On
Senior Level (6-15 years)
Job type
People applied
Job Location
Jordan - Amman
Job Description
  • The PSE serves as a technical product expert in ITG’s portfolio of software products; Highly proficient in product use, product deployment, and resolution of technical support issues; delivers onsite support/consulting services at customer locations and remote engagements; adheres to department and company policies and procedures; contributes to the growth and enhancement of the quality of the Professional Services discipline; and proactively supports the success of ITG Software teams; works from written specifications and pre-established guidelines to perform the functions of the role. Provides subject matter, business-process expertise, and technical leadership; leads client support tasks/projects to successful completion.


    • Provide onsite and remote setup, installation, configuration and training of ITG Software products.
    • Facilitate the customer engagement process including identifying requirements, setting expectations and ensuring prerequisites are completed prior to the engagement.
    • Make recommendations to enhance the likelihood of customer success, including system configuration, workflows, remediation of defects, application usage, enhanced product features and improvements to the implementation of ITG Software products.
    • Identify and report software defects to development teams via bug tracking system.
    • Translate complex business, functional and technical requirements into detailed work/development tasks; prepare Project Scope statements.
    • Participate in the RFP response process by developing and compiling documentation.
    • Estimate the duration of product deployment and training tasks.
    • Deploy demonstration and sandbox websites loaded with relevant sample data for ITG’s entire software product line.
    • Prioritize and organize support tasks in order to contribute to meeting project and product deployment goals on time and on-budget.
    • Provide ongoing technical support for assigned accounts; manage customer communication and expectations.

    Skills Required

    • Solid hands-on experience in the following languages/tools/environments:
    • Networking (cabling, IP addresses, configuration)
    • Software deployment/installation
    • Windows IIS (Installation, administration, manage Sites, SSL, backup/restore)
    • Windows Server 2008 / 2012
    • Clustering / Load Balancing (NLB)
    • Database Knowledge (Backup/restore import/export, execute scripts, update tables/records, database security, manage DB jobs).
    • Excellent written and verbal communication skills (English / Arabic).
    • Excellent presentation skills.
    • Knowledge and experience with build and release management. 


    • Bachelor's degree in computer science or equivalent.

    • Minimum of 4 years IT Support experience. 

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